Vape Age Verification Australia: Our 18 and Over Policy in Full
Our vape age verification Australia policy is short to state and applied without exception: IGET Vapes Australia Store sells to adults aged 18 years and over, and to nobody else. This page exists so that the policy can be read, linked and checked on its own, rather than buried in the middle of a terms document. It covers the age gate you meet on arrival, the confirmation you give at checkout, the identification a carrier may ask for at the door, what happens to an order we believe was placed by a minor, and the legal position in every state and territory. It also sets out the practical advice we give every adult customer about keeping devices away from children and pets.
The policy, stated plainly
You must be 18 years of age or older to browse this site, to place an order and to accept delivery of one. There is no lower tier, no exception for a birthday next month, and no discretion exercised by any member of our team. Every product in the shop contains nicotine, and nicotine is an addictive substance, which is why the threshold is a hard line rather than a preference.
Vape age verification Australia wide is not a marketing gesture for a retailer in this category. It is the condition on which the business operates, and it is enforced at three separate points: entry to the site, the moment you place an order, and the moment a parcel is handed over. Each of those points is described below in the order you will meet them.
The vape age verification Australia gate on entry
The first thing any new visitor meets is an age gate. It asks you to confirm that you are 18 or over before the catalogue is shown, and declining takes you away from the site rather than into it. Confirming is remembered on your own device for a period, which is why you will not be asked on every visit from the same browser, and why clearing your browser data brings the gate back.
An entry gate is a first filter, not proof of anything, and we are not going to pretend otherwise. Anyone can click a button. Its real function is to make the nature of the site unmistakable from the first second, so that no visitor can claim they did not know what was being sold here, and so that the shared devices in a household present the question before the products. The steps that follow it carry the weight.
Vape age verification Australia checks at checkout
Before an order can be placed you must confirm, as part of the checkout, that you are 18 years or over and that the products are for your own adult use. That confirmation is recorded against the order. It is a declaration you are making to us, and a false declaration is a breach of our terms of service that voids the order.
We may also ask for photographic identification before we dispatch, and we do so whenever something about an order sits oddly. Nothing is charged at the moment you place an order, since payment is arranged separately by bank transfer or PayID as described on the payment methods page, so an order paused for vape age verification Australia checks has cost you nothing while we resolve it. If we ask, we ask by email to the address on the order, and we explain exactly what we need.
Vape age verification Australia identification on delivery
Vape age verification Australia does not end when a parcel leaves the warehouse, because identification may be requested at the door. Our carriers can be instructed to require an adult signature on delivery, and where that instruction is on the consignment the driver may ask to see photo identification showing the recipient is 18 or over before releasing the parcel. If nobody of age is present, the parcel is not left, and it goes to a collection point or comes back to a depot instead.
Two practical consequences follow. First, if you are ordering to a workplace or a parcel locker, think about who will physically accept the item, because a delivery that cannot be handed to an adult will be delayed rather than dropped. Second, keep some photo identification to hand on the delivery day. The delivery page explains the carrier options, cutoffs and what happens after a failed attempt.
| Stage | What happens | What you may need |
|---|---|---|
| Entry to the site | Age gate asks you to confirm you are 18 or over | Nothing, a confirmation only |
| Checkout | You declare that you are 18 or over | An accurate declaration |
| Before dispatch | We may request photo identification | A clear photo of a valid ID |
| At the door | Carrier may require an adult signature | Photo ID and an adult present |
Orders we refuse: vape age verification Australia failures
We cancel any order we reasonably believe has been placed by, or on behalf of, a person under 18. Where money has already been transferred to us for that order, it is returned in full to the account it came from. There is no restocking charge, no partial refund and no argument about it, because we would rather refund a hundred legitimate customers by mistake than dispatch a single order to a minor.
The same conclusion applies if a request for identification goes unanswered. An order left unverified is cancelled and refunded rather than sent, and the customer is welcome to reorder once they can complete vape age verification Australia requires of a retailer in our position. Our general refund mechanics, including how money is returned when no card is involved, are set out in the returns policy.
How a suspected underage order is handled
Every order is reviewed against our vape age verification Australia policy before it is packed, and a handful of signals prompt a closer look. A delivery address at a school or a similar institution. A declared name and a payment reference that do not correspond. Details that match an order previously cancelled for the same reason. A message in the order notes that reads like a young person writing to a friend. None of these is proof on its own, and each of them is treated as a reason to ask rather than a reason to accuse.
The process is consistent. We hold the order and email the address on it, explaining that we need to confirm the buyer is 18 or over and what identification would resolve it. If a clear answer comes back, the order proceeds normally the same day. If it does not, or if what comes back does not stand up, we cancel and refund. Where an adult has knowingly ordered for a minor, we close the customer relationship permanently rather than issue a warning. Questions about a held order can go to Contact@igetvapesaustraliastore.com through the contact page.
The law in every state and territory
Vape age verification Australia obligations rest on a single legal fact. Supplying a vaping product to a person under 18 is an offence in every Australian state and territory. The prohibition is not uniform in wording or penalty across jurisdictions, and the wider rules on who may sell these products, through what channels and in what form have changed significantly in recent years, but the age floor is the one element common to all of them. It applies to a retailer, and it applies to an adult who passes a product on.
Federal oversight of vaping products sits with the Therapeutic Goods Administration, which publishes current regulatory information at tga.gov.au, while broader public health guidance for Australia is published by the Department of Health at health.gov.au. Your own state or territory health department is the authority on local requirements, including anything specific to sale, possession or use in your jurisdiction. Business buyers should also read the compliance section of our wholesale page, since a trade buyer carries these obligations at their own point of sale.
Buying for somebody else
Vape age verification Australia rules do not require us to know which adult in a household clicks the button. An adult ordering for another adult is ordinary and unremarkable, and we have no interest in policing which adult in a household clicks the button. What is not permitted, in any circumstance, is an adult ordering with the intention of passing the product to a person under 18. That is the conduct the law targets most directly, and it is the conduct that ends an account here without appeal.
If you are an adult and you suspect a young person is using your details or your address to order, contact us with the order number and we will cancel it, refund it and flag the details so a repeat attempt is caught. Parents occasionally write to us about exactly this, and it is a message we act on immediately rather than filing.
Storing devices away from children and pets
Vape age verification Australia rules stop a product reaching a minor at the point of sale. What happens once it is in a home is up to the adult who bought it, and a few habits make a genuine difference.
- Store devices high and out of sight. A drawer at adult height with a latch beats a bench top or a bedside table. Handbags and coat pockets left on a chair are the most common way a device ends up in small hands.
- Keep spares in their packaging until they are needed, so a spare pod or an unopened device is never mistaken for a lolly or a toy. Bright packaging and fruit names are exactly why this matters.
- Think about pets. Dogs in particular will chew a device left within reach, and a punctured device is a hazard both from the liquid and from the battery.
- Dispose of used devices properly. A finished device still holds residue and a battery, so it should not go in a household bin or be left where a child can retrieve it. Our guide to responsible disposal covers the options.
- Act fast if the worst happens. If a child or a pet swallows liquid or a device, contact the Poisons Information Centre on 13 11 26, or call 000 in an emergency.
What happens to vape age verification Australia records
Identification supplied for vape age verification Australia purposes is used to answer one question, whether the buyer is 18 or over, and nothing else. It is viewed by the person handling the order, the outcome is recorded against the order, and the image itself is minimised rather than retained as a matter of course. We do not build a database of customer documents, and we do not share identification with any third party for marketing.
Vape age verification Australia checks work perfectly well on a partially redacted document. You may black out details that are not relevant to age and identity, such as a licence number, provided the name, photograph and date of birth remain legible. Full detail on what we collect, how long we keep it and the rights you hold under the Australian Privacy Principles is in our privacy policy. What our listings do and do not claim about the products themselves is covered on the product disclaimer page, and the FAQ hub answers the everyday ordering questions. New customers comparing models can start with the IGET range overview.
Vape age verification Australia FAQ
What is the minimum age to buy from this site?
Eighteen. You must be 18 years or older to browse the site, to place an order and to accept delivery. There are no exceptions and no discretion, because every product sold here contains nicotine.
Will I always be asked for ID?
Not always. The site age gate and your checkout declaration apply to everyone, while photo identification is requested before dispatch only where an order raises a question, and a carrier may separately require an adult signature at the door.
What identification do you accept?
Any current Australian photo identification showing your name, photograph and date of birth, such as a driver licence, a proof of age card or a passport. You may obscure details that do not relate to age or identity.
What happens if you think an order was placed by a minor?
The order is held rather than packed, and we email the address on it asking for confirmation of age. If we are not satisfied, or nothing comes back, the order is cancelled and any funds already transferred are refunded in full to the same account.
Is it illegal to buy these products for someone under 18?
Supplying a vaping product to a person under 18 is an offence in every Australian state and territory. Ordering with the intention of passing the product to a minor breaches our terms and ends the customer relationship permanently.
Do you keep a copy of my ID?
No, not as a matter of course. Identification is used to confirm age, the outcome is recorded against the order, and the image is minimised rather than retained. It is never shared with a third party for marketing purposes.