IGET Vape FAQs: Every Question Australian Vapers Ask, Answered
These IGET vape FAQs collect the questions adult Australian vapers send us every single week and answer them properly, in plain Australian English, with no runaround. IGET Vapes Australia Store is a strictly 18+ retailer of genuine IGET products, and we would rather you find the answer here in two minutes than wait on an email. The IGET vape FAQs below are grouped by theme, so you can jump straight to ordering, delivery, products, batteries and charging, age verification or payment. If your question is not covered, the contact page explains how to reach the team at Contact@igetvapesaustraliastore.com, and our shipping page and returns page go deeper on those two topics than any FAQ can.
IGET vape FAQs about ordering
How do I place an order?
Browse the shop, add your devices or pods to the cart, then check out with your delivery address and payment details. The whole process takes a few minutes. You will receive an order confirmation email straight away, and a second email with tracking once your parcel leaves the warehouse. If you are new to the range, start with the IGET vapes Australia guide, which walks through every current model before you commit.
Can I change or cancel an order after paying?
Yes, as long as the parcel has not been packed. Email Contact@igetvapesaustraliastore.com with your order number in the subject line as soon as possible. Orders are typically packed within a few hours on business days, so speed matters. Once a consignment is scanned by the carrier we can no longer intercept it, and any change would then run through the standard returns process instead.
Is there a minimum order amount?
No minimum applies. You can order a single replacement pod if that is all you need. That said, most customers bundle a few items per order because it spreads the delivery cost across more products, and multi-buy pricing on bulk packs usually beats buying one at a time.
Can I buy in bulk and save?
Yes, and it is the smartest way to shop here. Multi-buy pricing applies across the bestsellers, so a three pack or five pack of the same device drops the per-unit price noticeably, and bulk orders also dilute the delivery fee. Heavy vapers commonly pair a bulk disposable order with a few spare S3 pods so nothing runs out between orders. One tip from the IGET vape FAQs inbox: test a new flavour with a single unit before committing a bulk pack to it.
Do you sell to customers outside Australia?
No. IGET Vapes Australia Store delivers within Australia only. Cross-border movement of vaping goods involves import rules administered by the Australian Border Force, and we keep things simple by shipping domestically from an Australian warehouse to Australian addresses.
IGET vape FAQs about delivery
How long does delivery take?
Express orders reach most metro addresses in 1 to 3 business days, while standard delivery generally lands in 2 to 7 business days depending on your state and whether you are metro or regional. The shipping page has a full state by state table, dispatch cutoff times and everything else the delivery section of these IGET vape FAQs cannot fit.
Is the packaging discreet?
Completely. Every parcel leaves in plain, unbranded packaging with a neutral sender name on the label. There are no product images, no vape wording and nothing on the outside that hints at the contents. Housemates, colleagues at a work address and nosy neighbours learn nothing from the box.
Can I track my parcel?
Yes. Tracking is emailed automatically at dispatch, and you can also use the track order page at any time. If tracking has not updated for several business days, contact us and we will chase the carrier from our end rather than leaving you on hold.
What happens if I am not home?
Depending on the carrier and your instructions, the parcel is either left in a secure spot, carded to a nearby collection point, or returned to the depot for redelivery. Because every order is age restricted, some services require a signature from an adult. Full detail on failed deliveries sits in the delivery guide.
Do you dispatch on weekends?
The warehouse packs Monday to Friday, excluding public holidays. Weekend orders are prioritised first thing Monday morning, so a Sunday night order and a Monday 9am order usually leave in the same run. Carriers move some freight over weekends, which is why a Friday express order can still land Monday in metro areas.
IGET vape FAQs about products and flavours
Are your IGET products genuine?
Yes. Authenticity is the single biggest promise behind IGET Vapes Australia Store. Every unit is sourced through vetted supply channels, batch checked on arrival, and carries the security code printed on genuine IGET packaging so you can verify it yourself. The product section of most IGET vape FAQs pages skips this topic; we put it first because counterfeit disposables are the main risk of buying from random sellers. Read more about our checks on the about page.
Which IGET model lasts the longest?
The IGET One 12000 tops the range at up to 12,000 puffs, followed by the IGET Bar Pro 10000 at up to 10,000. If you prefer a rechargeable pod system over a large disposable, the IGET Bar Plus S3 kit pairs a reusable USB-C battery with swap-in prefilled pods, which many heavy users find more economical over a month.
How many flavours can I choose from?
Plenty. The S3 kit range carries 27 flavours, S3 replacement pods come in 26, the Bar Pro 10000 in 26 and the One 12000 in 24. Flavour families span fruits, ice and menthol, berry mixes, tropical blends, grape, cola and bubble gum style mixes. Each category page lists every option in stock: browse IGET Bar Pro, IGET One or IGET Bar Plus S3 to compare.
Do you still stock the classic IGET Bar 3500?
Yes, the original IGET Bar 3500 remains in the catalogue alongside the IGET Moon K5000 and IGET Hot 5500. Smaller puff counts suit lighter vapers or anyone who likes rotating flavours often without committing to a 10,000 puff device.
Do sold out flavours come back?
Almost always. Flavour stock cycles with supplier shipments, so a sold out listing is usually a wait of a couple of weeks rather than a discontinuation. Popular options like the grape and ice families sell through fastest. If a specific flavour matters to you, ask us to flag it and we will tell you honestly whether it is returning; the answer in these IGET vape FAQs will never be a fake scarcity trick.
How should I store unopened devices?
Cool, dry and out of direct sunlight, exactly as you would store any sealed consumable. Heat degrades e-liquid flavour over time and a car glovebox in an Australian summer is the worst place for a vape. Keep every product well away from children and pets at all times, sealed or not, and treat that as a household rule rather than a suggestion.
IGET vape FAQs about batteries and charging
Which IGET devices are rechargeable?
The IGET Bar Plus S3 kit is the rechargeable option in the range: the battery section recharges over USB-C and accepts prefilled S3 pods. Large disposables like the Bar Pro 10000 and One 12000 also include a small USB-C port, not to extend their life beyond the rated puffs, but so the internal battery can keep up with the e-liquid supply until the device is genuinely finished.
How long does a charge take?
Roughly 30 to 60 minutes from flat on most models using a standard USB-C cable and a normal phone style charger. Avoid high wattage laptop bricks; they offer no benefit for a small cell. Never charge any device unattended overnight, and stop using any unit with a damaged port or casing, then contact us about a warranty claim.
Why does my device blink and stop firing?
A blinking light usually means one of two things: the battery needs a recharge, or the e-liquid is exhausted. Charge it first. If it blinks straight back onto the charger and the flavour has gone papery or burnt, the device has reached the end of its life. If a brand new unit does this out of the box, that is a dead on arrival fault and our returns team will replace it.
IGET vape FAQs about age verification
Do I need to prove I am over 18?
Yes, always. IGET Vapes Australia Store sells to adults aged 18 and over, full stop. The site carries an age gate, checkout requires you to confirm your age, and we reserve the right to request photo ID before dispatching any order. Carriers delivering age restricted goods may also ask for ID at the door. This is not negotiable and no answer in these IGET vape FAQs should be read as a workaround.
Why is age verification so strict?
Because vaping products are adult products, regulated in Australia by the Therapeutic Goods Administration. You can read the current national rules directly at the TGA. We support strict age controls, and any order we suspect involves a minor is cancelled and refunded without discussion. Adult smokers weighing up all their options can also find independent support through Quitline.
IGET vape FAQs about payment
Which payment methods do you accept?
We do not process cards on the site. You place your order, we email you payment instructions, and you pay by bank transfer or PayID. Orders are dispatched once the funds clear, which usually adds one business day. The payee name on your transfer is a neutral business name rather than a vape brand.
Is my payment information secure?
Because we never take card numbers, there are none for us to store or lose. You transfer funds directly through your own bank or PayID, so your banking credentials are only ever seen by your bank. The privacy policy spells out exactly what data we hold and why.
My payment failed but money left my account. What now?
This is almost always a temporary authorisation hold, which your bank releases automatically within a few business days. If no order confirmation arrived, no order exists and no money will settle. Send a screenshot of the pending charge to Contact@igetvapesaustraliastore.com and we will confirm the status the same business day.
Quick comparison across the IGET range
Most first questions in the IGET vape FAQs inbox boil down to which model to buy, so here is the whole current range side by side.
| Model | Type | Puffs (up to) | Flavours | Recharge |
|---|---|---|---|---|
| IGET One 12000 | Disposable | 12,000 | 24 | USB-C |
| IGET Bar Pro 10000 | Disposable | 10,000 | 26 | USB-C |
| IGET Bar Plus S3 Kit | Pod kit | Pod based | 27 | USB-C, reusable battery |
| IGET Bar Plus S3 Pods | Prefilled pods | Per pod | 26 | Uses S3 battery |
| IGET Hot 5500 | Disposable | 5,500 | Core range | Model dependent |
| IGET Moon K5000 | Disposable | 5,000 | Core range | Model dependent |
| IGET Bar 3500 | Disposable | 3,500 | Core range | No |
Still stuck? Where to go after the IGET vape FAQs
No FAQ page answers everything. If you have read these IGET vape FAQs and still need a human, email Contact@igetvapesaustraliastore.com with your order number and we aim to reply within one business day. For topic depth, the shipping guide covers every carrier scenario, the returns guide covers faults and refunds under Australian Consumer Law, and the about page explains who IGET Vapes Australia Store actually is. Everything we sell to adult vapers lives in the shop, and the terms of service govern every order. We update the IGET vape FAQs whenever a new question starts repeating, so this page keeps getting more useful. IGET Vapes Australia Store is an 18+ store for adult vapers only, and IGET products are a smoke free alternative for adults, not a health product of any kind.